Monday, January 31, 2011

Quality training session

A training session was held at the Newcastle office for Owners, Team Leaders and Administrators to ensure the high standards which we pride ourselves on were being maintained throughout our expansion to ensure we are continuously providing the high quality to our clients, which we are renowned for.

The day included many topics, covering customer acquisition, the monitoring of attrition rates, customer service and generally ensuring the continuation of high standards across the board.
An interactive workshop was also held throughout the day to enable everyone to get involved and participate fully.

Everyone walked away having learnt something new that would benefit them in their daily routine.

Well done and keep up the good work!